Refund & Return Policy
Return Eligibility & Time Limit
We provide a 60-day worry-free return service for all products sold on the website. From the date of customers’ receipt of the goods, customers can apply for a return application through the official contact channel if they are not satisfied with the products, encounter product quality problems, or have other reasonable return demands.
To ensure the smooth processing of returns, the returned products need to keep intact original packaging, complete accessories, and unused, undamaged product status (except for product quality defects). We strictly protect the legitimate shopping rights of every customer and support reasonable return demands under compliant conditions.
Refund Processing Cycle
After we receive and verify the returned products to meet the return standards, we will initiate the official refund procedure within the specified time. All refunds will be completed within 5 to 10 business days, and the refund amount will be fully returned to the customer’s original payment account.
For orders with product quality problems, we will bear the return-related logistics costs, and customers do not need to bear any additional expenses. For returns due to personal reasons, the specific return cost standard will be communicated and confirmed through official customer service.
Non-Refundable Situations
Products that are artificially damaged, used excessively, missing original packaging and accessories, or exceed the 60-day return window will not be eligible for free return and refund services. Meanwhile, customized products and special promotional limited products that are clearly marked are not included in the return scope unless there are serious quality problems.