Customer Service Policy
Consultation & Service Channel
All customer consultation, after-sales feedback, order problem handling, and business cooperation demands need to be submitted and communicated through the official Contact page of the website. We do not recognize any unofficial service channels to avoid user rights and interests losses caused by false information and fraudulent channels.
Our professional customer service team will respond to all user messages and consultation demands in the fastest time, providing professional, patient, and detailed service support for order inquiry, product consultation, logistics tracking, after-sales return and refund, and problem solving.
Service Tenet & Processing Standard
We adhere to the service tenet of user first and integrity-based, and take solving user problems and protecting user rights and interests as the core of all service work. For all user feedback problems, we will conduct comprehensive verification and standardized processing in accordance with official platform rules, and give fair and reasonable processing results.
We support users to feedback any problems such as product quality, logistics abnormalities, order errors, and service problems. The customer service team will track and handle the whole process until the user’s problem is properly solved, ensuring every user can enjoy a reassuring and pleasant shopping experience.
Service Scope Explanation
Our customer service covers all links of website shopping, including pre-sales product consultation, order placement guidance, in-sales logistics tracking, after-sales return and refund processing, product use guidance, and complaint suggestion acceptance. We will try our best to meet users’ reasonable service demands and continuously optimize service quality and efficiency.